Blog Post: A Third Workplace Scenario

Below is the scenario:

You work for a customer service phone center.  The work is more involved and more interesting than you thought it would be because you have to know a lot to solve caller problems and to provide callers with the wide range of information on the company’s products and services.  You have a come a long way in three months and are now one of the most knowledgeable phone representatives.  You have also mastered the ability to calm and reassure agitated customers.  However, last week the company hired a new supervisor for the customer service phone center.  Two days ago your supervisor chewed you out for being 10 minutes late.  Yesterday he told you that you spent too much time on the phone with a couple of callers.  Today the new supervisor installed a policy where all breaks and lunch hours are scheduled for set times.  Your buddy, who you go to lunch with every day, has a different lunch time than you do.  And to top the cake, everyone now has to ask permission before leaving their workstation to go to the bathroom.

What are your impressions of the new supervisor? 

This is my third workplace scenario (the first was on ethics in the workplace, the second was on raises).  I have a short survey at http://www.dtrconsulting.biz/blogscenarios.htm so that I can receive feedback on how helpful my workplace scenarios are, and whether I should continue them, stop them or expand them outside of Jobing.com.  I would appreciate it if you take a couple of minutes to fill out that survey.  Thank you.

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