Job: Customer Support Representative/Customer Service Representative

Chernoff Sales, Inc.is a Manufacturers' Representatives of Food Service Equipment & Supplies serving the State of Florida with offices in Pompano Beach.

Our mission is to work professionally toward the success of our customers by adding value to the purchasing process. We are committed to being a "customer focused" supplier by providing a combination of products, services and ideas that make us an integral part of the solution. Our goal is to improve our customers' profitability by performing above and beyond their expectations.

Our Pompano Beach office is looking for a Customer Support Representative. Must have EXCELLENT customer skills and be able to deal with all types of customers. This position is primarily responsible for answering customer service calls, check stock availability, quoting prices, entering customer orders and purchase orders, resolve customer problems and provide professional technical assistance to our customers.

Duties and Responsibilities:

Answers telephone calls and resolves problems including checking stock availability, pricing, technical questions and expediting orders.

Enter Customer Orders and Purchase Orders.

Quotes projects using Autoquotes.

Maintains proper level of factory literature.

Faxes/email equipment specification sheets, acknowledgements, confirmations and/or any other related documents.

Checks factory acknowledgements for accuracy

Handles walk-in customers

Follows up on customer order issues.

Keep current on manufacturer / customer pricing and discounts

Keeps current on product knowledge for all factories that Chernoff Sales represents.

Coordinates customer orders with factories meeting the needs of the customer.

Follows up on all customer order issues from order processing, returns, factory returns, to shipping.

Coordinates orders between customers and salesmen and follows through on all issues.

Maintains awareness of customer routing instructions so that orders are shipped per customer’s guidelines.

Other duties as assigned by Upper Management

Minimum 2 years experience

EXCELLENT written and verbal communication, interpersonal, and customer service skills.

Team player with ability to work independently.

Superior multi-tasking skills

Clear voice

Excellent computer skills (MS Office, Outlook, Excel and word).

Powerpoint / Publisher Applications a PLUS.

Fax resume: 954-703-8248
or email at jobing@chernoffsales.com