Job: IT HelpDesk Technician

Our Kids of Miami-Dade/ Monroe, Inc.

Learn More About Our Kids of Miami-Dade/ Monroe, Inc.

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Jobing Description

RESPONSIBILITIES:

Desktop & laptop setup, support and maintenance

Resetting users passwords and access

Answer application questions and assist with end user training

Handle incoming support requests to the Help Desk via telephone, in person
and e-mail to ensure courteous, timely, and effective resolution of end user
issues

Record support requests in the ticketing system

Complete support requests with applicable information including resolution
and asset tracking information

Monitor and test fixes to ensure problems have been adequately resolved

Access software updates, drivers, knowledge bases, and frequently asked
questions resources on the Internet to aid in problem resolution

Meet SLA’s for requests according to guidelines established in department

Provide support to the Network Administrator and Infrastructure Team

Setup , support and troubleshoot phones including office, conference and
cellular phones

Create How To documents for new or frequent issues

Skills / Requirements

Complete projects on time

Customer service oriented

Knowledge of Windows XP Pro, MS Office (2003 & 2007) and networking

Excellent customer services skills, ability to prioritize and multitask

Handle paperwork and application process for access to systems

Provide support for Audio/Visual equipment

Handle end-user issues and general office needs in the IT area

Capable of moving office furniture around and setting up IT equipment

Some extra hours might be expected to perform tasks/support

Handle simple configuration tasks on PCs

Experienced troubleshooting / supporting remote users

PC/Support experience

A+ certification a plus

Important Notes

Non-Exempt/Full Time
Please email a Word or PAF file of your resume to HR@ourkids.us.

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Our Kids of Miami-Dade/Monroe, Inc seeks candidates that are willing to work in a team dedicated to serve the children and families in Miami-Dade and Monroe counties with respect, dedication, professionalism, integrity and desire to make a differen... More

About Us

(305) 455-6000
(305) 377-7029 fax

http://www.ourkids.us

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