Job: Team Manager

*Team Manager

Learn. Grow. Enjoy! These are more than just words...this is a commitment PRC makes with every employee. Our culture, our people, our environment, it all leads to a place that's beyond tradition. Come discover the fun, the benefits and the opportunities available...come see what PRC is all about!

The Team Manager will perform supervisory work monitoring / coordinating the operations of an inbound call center sales team. Regular supervision is exercised over 18-24 subordinate personnel.

Provide regular supervision and mentorship over subordinate staff

Ensure regular and effective communication with subordinate staff on performance, goals, and coaching

Facilitate daily agent coaching and development sessions in both written and verbal format

Participate in client related activities to include client calibration sessions and project planning

Identify and address agent training needs

Manage team's Kronos to ensure 0% discrepancy rate

Manage program specific performance standards (i.e. AHT, Quality Scores, etc)

Manage financial implications of attrition and attendance by maintaining program specific goals

Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)

Completion of weekly Team Manager Scorecard for review with Operations Manager

• Must have a minimum of 3 years of supervisor experience, managing 15 or more employees in a fast paced call center environment
  
• Must have strong interpersonal and time management skills
  
• Strong oral and written communication skills are required
  
• Flexibility to adapt to adapt well in a fast paced environment is essential

A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance and paid training. Join a proven leader in the customer care industry.

Come to Where you can DISCOVER STABILITY AND ENJOY SUCCESS!



To apply for this position, please copy and paste the following link into your browser address bar:
http://prc.contacthr.com/14296986