Job: Sales Team Manager

Learn. Grow. Enjoy! These are more than just words...this is a commitment PRC makes with every employee. Our culture, our people, our environment, it all leads to a place that's beyond tradition. Come discover the fun, the benefits and the opportunities available...come see what PRC is all about!

The Team Manager will perform supervisory work monitoring / coordinating the operations of an inbound call center sales team. Regular supervision is exercised over 18-24 subordinate personnel.

• Provide regular supervision and mentorship over subordinate staff
• Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
• Facilitate daily agent coaching and development sessions in both written and verbal format
• Participate in client related activities to include client calibration sessions and project planning
• Identify and address agent training needs
• Manage team's Kronos to ensure 0% discrepancy rate
• Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc)
• Manage financial implications of attrition and attendance by maintaining program specific goals
• Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
• Completion of weekly Team Manager Scorecard for review with Operations Manager

• Must have a minimum 5 years of supervisor experience, managing 15 or more employees in a fast paced sales environment
• Must have strong interpersonal and time management skills
• Strong oral and written communication skills are required
• Flexibility to adapt to adapt well in a fast paced environment is essential

To apply for this position, please copy and paste the following link into your browser address bar:
http://prc.contacthr.com/14282390