Job: Communications Supervisor

Under administrative direction, the purpose of the position is to supervise highly responsible, specialized work in the receiving, prioritizing and dispatching of emergency and non-emergency telephone calls through the police/fire communications system. Employees in this classification perform at entry management level and are responsible for ensuring subordinates aid emergency caller in establishing composure in order to obtain essential information to document and dispatch the appropriate emergency personnel. The employee enforces established laws, rules, and regulations of the work.

Hours of Work: Required shift work including days, nights, holidays, and weekends.

Examples of Duties:
The list of essential functions, as outlines herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

* Supervises, assists, schedules and evaluates daily emergency response operations and personnel of the Communications Center.

* Supervise telephone calls through the police/fire communications system; ensures appropriate prioritization of emergency and non-emergency situations and needs; ensures appropriate communication support is provided to law enforcement officers and fire personnel to maximize personnel safety; monitors appropriate procedures for routing information to police, fire and rescue units.

* Reviews, evaluates and maintains accuracy of Computer-Assisted Dispatch (CAD) system, e.g., geography, employee files, business callouts, phone lists, call type, recommended response assignment, CAD commands, units.

* Supervises and develops the dispatching procedures of police and fire vehicles/personnel to emergency and non-emergency requests for assistance based on zone assignment and availability.

* Monitors radio communications and contact with officers to ensure administrative support is provided accurately and efficiently.

* Trains and evaluates employees; recognizes and recommends discipline as necessary.

* Enters critical information into the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems for the dissemination of information on vehicle registration, wanted persons and other required data.

* Reviews and notifies appropriate authorities of missing children information, accident reports involving children; notifies hospitals and emergency medical staff of incoming patient information.

* Ensures communication and assistance with each caller is provided equally without regard to age, race, sex or dialect; identifies emergency or potential crisis situations and adjusts dialogue or activities accordingly; attempts to calm frantic or fearful callers.

* Utilizes the records retrieval system to file paperwork, retrieves information as necessary, and organize emergency records.

* Performs all duties of the Emergency Call Takers and Telecommunications as necessary.

* Performs other related duties as assigned or required.

Education/Certifications/Experience:
Must possess a High School Diploma or equivalent, plus three (3) years responsible experience in telecommunications emergency/911 response and dispatching; with supervisory experience preferred. FCIC/NCIC Certification is required. Must possess a valid State of Florida drivers license, and have a good driving record. If the drivers license was issued by a state other than Florida, a State of Florida drivers license will be required prior to employment. APCO Basic Telecommunicator Certification is preferred. Familiarity with Microsoft Office and OSSI CAD system is preferred.