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Traffic Monitoring Operator

at AECOM

Posted: 9/18/2019
Job Status: Full Time
Job Reference #: 1394606
Categories: Customer Service

Job Description

Requisition/Vacancy No.
224336BR

Job Category
Transportation Operations Management / Traffic Monitoring

Job Summary
AECOM is actively seeking an experienced, creative, highly talented Control Room Traffic Monitoring Operator​ in Miami, FL.

The responsibilities of this position include, but are not limited to:
  • Monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
  • The operator will act as an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that required timely and efficient responses.
  • Works under direct supervision performing routine and repetitive duties.
  • Other duties assigned.
  • Works under direct supervision performing routine and repetitive duties.
  • On-the-job training is received in an area of technical specialty.
  • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
  • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
  • Other duties assigned


Business Line
Transportation

Position Title
Traffic Monitoring Operator

Position Status
Full-Time

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Minimum Requirements
  • High School Diploma or GED equivalent
  • Must pass a State and Federal criminal history/security background check; must also successfully complete Joint Task Force (JTF) Security Clearance Process which includes fingerprinting process 
  • Must pass a pre-employment drug screen
  • Physically able, with or without an accommodation, to work in an office environment.  Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking.  Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts


Preferred Qualifications
  • Good interpersonal skills
  • Good data entry skills
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to communicate clearly
  • Ability to work alternate work schedules and on-call duties at a 24 hour operation center
  • Skilled in the use of Windows based applications, preferred Internet Explorer, Word, and Excel
  • Knowledge of two-way communication systems
  • Knowledge of the freeway systems within Miami-Dade and Monroe Counties
  • Knowledge of Closed Circuit Television (CCTV) cameras
  • Knowledge of Dynamic Message Signs (DMS) and/or Highway Advisory Radio (HAR)
  • Knowledge of Maintenance of Traffic (MOT)
  • Knowledge of Incident Command System or NIMS
  • One or more years of college
  • Experienced workers from a Call Center, Police/Fire Dispatch Center, or TMC environment either as an operator, call taker, or dispatcher is a plus


Business Group
Design and Consulting Services Group (DCS)

City
Miami

Country
United States of America

State/Province
USA - Florida

Clearance Required
No