AutoNation, inc.

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Production Control Specialist

at AutoNation, inc.

Posted: 9/29/2019
Job Reference #: 116201
Keywords: production

Job Description

  • Requisition ID
    2019-116201
    Job Locations
    US-FL-Fort Lauderdale
    Category
    Central Appraisal & Acquisition Department
    Dealership / Location Name
    AutoNation Central Appraisal and Acquisition Division
    Position Type
    Regular Full-Time
  • Overview

    Work location is in our Headquarters in Fort Lauderdale.

    Work shifts and days are scheduled in advance on a rotation basis according to business needs.

    Work Shift hours are:

    • 12:00 pm - 8:00 pm
    • 1:00 pm - 9:00 pm
    • 2:00 pm - 10:00 pm

    Position Summary:

    Responsible for the organization and co-ordination of department operations, procedures and resources to facilitate organizational effectiveness and efficiency. Prepares legal transfer documents for the Department of Motor Vehicles and verifies and makes payoffs on vehicle trade-ins. Communicates status of payment to partners, lienholders and customers. Sets appointments for customers while managing a planner.

    Organizational Relationships: National Director/CAAD

    Job Responsibilities:

    1. Call customers interested in selling their vehicles and set appointments with stores
    2. Manage a compass planner and lead volume.
    3. Handle all inquiries regarding title & payment information from customers and associates.
    4. Verify all legal transfer documents to the DMV.
    5. Issue stock numbers and stock in used vehicles purchases.
    6. Manage & Prepare checks to purchase used vehicles.
    7. Input inventory control information for used cars.
    8. Manage & Prepare and maintain trade-in vehicle jackets.
    9. Manage & Process all wholesale deals and monitor wholesale receivable.
    10. Verify and pay off trade-ins.
    11. Properly represent the dealership to its customers and vendors in a friendly manner.
    12. Communicate status of payment to partners, lienholders and customers.
    13. Keep current with all applicable laws.
    14. Handle Escalations
    15. Assist with production and maintenance of team reporting and tracking documents
    16. Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
    17. Adheres to all company policies, procedures and safety standards.

    Qualifications:

    1. Must meet company’s requirements for employment.
    2. Two years of experience in a dealership position.
    3. Ability to read and comprehend instructions and information.
    4. Excellent communication skills, including customer service and customer care.
    5. Proficiency in MS Office, specifically Excel and Word functions.
    6. Professional personal appearance.
    7. Strong customer service skills.
    8. Prior tag/title work experience preferred.

    Physical Requirements & Working Conditions:

    1. Normal office environment.
    2. Prolonged periods of personal computer usage and data entry.

    The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.

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