Carillon Miami Beach

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Server - The Strand Bar & Grill

at Carillon Miami Beach

Posted: 9/18/2019
Job Status: Full Time
Job Reference #: 1251101

Job Description

I. Job Summary

Provides friendly, attentive, unobtrusive and accurate service to create an exceptional dining and drinking experience for all of our guests of The Strand Bar & Grill.  Primarily responsible for ensuring guests ultimate satisfaction, up selling food and beverage when possible and delivering them in an accurate and timely manner.

II. Essential Job Functions

  • Offers food and beverage to guests making recommendations and performing suggestive selling.
  • Enters orders into point of sale system, which relays orders to food pick up area and service bar.
  • Runs food and beverages from Restaurant and service bar to designated tables.
  • Ensures orders are accurate and presented in a timely manner.
  • Prepares and presents an accurate bill, accepts, processes and secures final payment; makes change (is applicable).
  • Ensures compliance with all cash handling and bill handling policies and procedures.
  • Ready and willing to assist Host/Hostess and runner as situations arise.
  • Ensures guests are satisfied with food, beverage and service.
  • Performs service recovery when required to ensure complete guest satisfaction.
  • Ensure station and table set-ups are complete. Performs opening and closing side work.
  • Maintain proper condition and cleanliness of dining areas and servicing equipment.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Adheres to responsible alcohol service guidelines.
  • Understands The Strand menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions.
  • Adheres to all of Carillon Miami Wellness Resort's standards for guest service.
  • Refers guest problems or complaints to supervisor according to Carillon Miami Wellness Resort's guest problem resolution policy.
  • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
  • Performs other job-related duties as directed.

III. Education, Experience and Skill Requirement

  • Must have at least 2-3 years of experience as a server.
  • Bi-lingual (English/Spanish) is a plus.
  • Ability to learn and master the POS system.
  • Able to handle and be responsible for cash transactions.
  • ServSafe or Food Handler certified.
  • Must be able to read, write and speak English.
  • Must possess a personable, cheerful demeanor, be well groomed and be able to remain calm under pressure.
  • Guest service skills or training are preferred.
  • Must possess pride in Carillon Miami Wellness Resort's Standards of food service and be guest-service oriented.
  • Must be able to work flexible hours, breakfast, lunch and or dinner shifts, weekends and holidays.

Walk-In Interview Hours: 

No Appointments Necessary.

Must submit application online prior to attending an interview.

Thursdays 2pm - 4pm

Parking meters available, Valet parking will NOT be validated.