Enterprise Holdings, Inc.

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Customer Service Representative- Fort Lauderdale International Airport

at Enterprise Holdings, Inc.

Pay: up to $11.50/hour
FL 33315</span></span></strong></span></p><p><span> </span></p><p><span>This position has a pay rate of $11.50 per hour
Posted: 10/1/2019
Job Reference #: 277462
Keywords:

Job Description

  • Job ID
    2019-277462
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Ft Lauderdale Intl Arpt
    Airport / City
    US-FL-Fort Lauderdale
  • Overview

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

    We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

    The Customer Service Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

    ***THIS IS A FULL TIME POSITION WITH FULL TIME (40) HOURS***

    This role is based at the Palm Beach International Airport located at:

    600 Terminal Dr, Fort Lauderdale, FL 33315

    This position has a pay rate of $11.50 per hour.

    Responsibilities

    • Respond appropriately to all customer inquiries and calls. Answer telephone and take messages accordingly. Direct incoming calls appropriately.
    • Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail.
    • Establish and maintain centralized files; this may include such things as employee files, tracking vacation/sick time and time cards.
    • Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turnback recording, etc., as required.
    • Order supplies and forms to maintain adequate supplies; may include supplier, vendor and repair services contact. Maintain copy and fax machines.
    • Cash control; handle cash and prepare deposits.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Minimum 1 year experience handling basic customer service and office administration functions.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observations, must be able to work scheduled shifts including nights, week-days, weekends, and holidays.