Highgate Management

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Housekeeping House Attendant - AM/PM

at Highgate Management

Posted: 10/11/2019
Job Reference #: 7862
Keywords: service

Job Description

  • Requisition ID
    Job Location
    US-FL-Key West
    24 North Key West
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


    24 North Hotel is Key West’s answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.

    Employment Status



    The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).


    • Buff marble floors daily according to hotel standards.
    • Shampoo carpets in the public areas according to hotel standards.
    • Shampoo furniture as needed.
    • Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
    • Handle items for "Lost and Found" according to hotel standards.
    • Clean guestrooms as needed.
    • Have knowledge of and assist in all emergency procedures.
    • Maintain hotel equipment in proper working order.
    • Maintain storage of hotel equipment in proper area.
    • Complete special projects as assigned by the Housekeeping Manager.
    • Ensure overall guest satisfaction.


    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.