Highgate Management

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Housekeeping House Attendant - AM/PM

at Highgate Management

Posted: 10/8/2019
Job Reference #: 4420
Keywords: service

Job Description

  • Requisition ID
    2018-4420
    Category
    Housekeeping
    Job Location
    US-FL-Key West
    Property
    The Gates of Key West
  • Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

    The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island’s colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island’s casual laidback vibe.

    Employment Status

    Full-Time

    Overview

    The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

    Responsibilities

    • Buff marble floors daily according to hotel standards.
    • Shampoo carpets in the public areas according to hotel standards.
    • Shampoo furniture as needed.
    • Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
    • Handle items for "Lost and Found" according to hotel standards.
    • Clean guestrooms as needed.
    • Have knowledge of and assist in all emergency procedures.
    • Maintain hotel equipment in proper working order.
    • Maintain storage of hotel equipment in proper area.
    • Complete special projects as assigned by the Housekeeping Manager.
    • Ensure overall guest satisfaction.

    Qualifications

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.