Pediatric Associates

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Medical Receptionist

at Pediatric Associates

Posted: 9/20/2019
Job Status: Full Time
Job Reference #: 2867

Job Description

Medical Receptionist

Coral Gables · Coral Gables Front Office
Coral Gables, FL
Health Care
Full Time, Days
Weekly Schedule: Monday - Friday 8:00am - 5:00pm Every Other Saturday 8:00am - 12:00pm
Bilingual: Preferred
Bilingual Type: Spanish
Posted 09/20/2019
Req # 3602

PRIMARY FUNCTION: Greets, instructs, directs and schedules patients and visitors, serves as a liaison between patient and medical support staff.


ESSENTIAL FUNCTIONS OF THE JOB: (This list may not include all of the duties that may be assigned).


  1. Answer incoming calls in a courteous & professional manner.
  • Screen calls
  • Receive and convey messages electronically, in writing and verbally
  1. Schedule appointments according to office scheduling policies.
  1. Greet patients & visitors in a prompt, courteous and helpful manner & direct to the appropriate area.
  1. Assist with chart retrieval, set up new patient chart/EHR chart.
  • Ensure lab results, physician’s reports,  day sheets are properly placed
  • Scan, upload and distribute chart documents in document manager
  1. Check-in/Check-out patients in a timely manner.
  • Mark patients accordingly in Patient Tracking System
  • Follow PA policy related to cashier functions
  • Check balances and credits
  • Collect co-pay and/or payments according to insurance plan
  • Discuss & interpret patient balance information within the guidelines of Pediatric Associates collection policy.
  1. Verify Insurance.
  • Ability to update medical record and computer system with new information.
  1. Post charges and payments.
  • Match procedures with correct diagnosis
  • Reconcile charges & payments
  1. Complete referral authorization requests & provide patients with referral information.
  1. Sort and deliver mail, medical records and other correspondence.
  1. Maintain work area and lobby in neat and orderly manner.
  1. Participate in staff & educational meetings.


TYPICAL WORKING CONDITIONS: Working in a professional medical office environment.  The position involves high & frequent call volumes.  Environment requires ability to multi-task, communicate clearly & concise, data entry for extended period of times.  May require sitting or standing for long periods, including stooping, bending & stretching for files and supplies.  Requires, occasional lifting of files and boxes weighing up to 50 pounds.  Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate calculator, copier, and such other office equipment as necessary.



Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy, Federal, State, and local regulations.

Education: High School Diploma or equivalent.

Licensure/Certification: None

Experience: Prefer one year work experience in a medical office setting.  Knowledge of computer and medical terminology desired.

COMPANY OVERVIEW: Founded in 1955, Pediatric Associates is one of the oldest and most respected pediatric practices in the United States. Pediatric Associates opened its first office in Hollywood, Florida. The Company was one of the first medical groups to introduce satellite office locations in consumer retail locations. They were also one of the first pediatric groups to embrace managed care in the 1970s, collaborating with insurance plans as healthcare partners with the common interest of providing South Florida's children with the best healthcare available. Today, Pediatric Associates is a national leader in pediatric population health management with over 200,000 patients under global risk. Keeping abreast of medical advances and changing lifestyles, Pediatric Associate’s modern facilities offer comprehensive services, including X-ray and state certified laboratories. The Company currently has 33 neighborhood locations, which are staffed by more than 200 employed providers who proudly serve families throughout Miami-Dade, Broward, Palm Beach, St. Lucie, counties, including Tampa and Jacksonville. Pediatric Associates will continue to bring the best possible healthcare service to its patients well into the 21st Century. Ease of access, prompt courteous service and responsiveness to our patients' concerns will always be their primary goal. Pediatric Associates has continued to thrive and today is recognized as one of the premier general pediatric and population health management practices in the United States.

Application Instructions

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