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Customer Specialist - Customer Information Services

at Ryder

Posted: 9/23/2019
Job Reference #: 78113
Categories: Customer Service
Keywords: customer, support

Job Description

  • Job LocationsUS-FL-MIAMI | US-GA-ATLANTA | US-GA-ALPHARETTA
    Posted Date3 weeks ago(9/25/2019 2:10 PM)
    Requisition ID
    2019-78113
    Category
    Product Management - FMS
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    0-10%
    Position Code
    8271
  • Position Description

    The Customer Specialist - Customer Information Services will be responsible for on-boarding and supporting any IT needs of key customer accounts. The position will require interacting with customer directly at all levels including executives of Fortune 1000 customer accounts. This position will also require building relationship with Sales and Operations organization and collaboratively identify customer needs around Information and electronic collaboration.

    #LI-POST.

    Requirements

    • Bachelor's degree or equivalent
    • Three (3) years or more combined experience in business analysis
    • Experience working with customers assessing their data and technology needs and translating them into business requirements
    • Exhibit behaviors consistent with organization’s core competencies: integrity and trust, organizational agility, innovation management, drive for results, customer focus and peer relationships
    • Must be comfortable in dealing with ambiguity and have the skills to determine the actual problem that needs to be resolved utilizing critical thinking and effective probing
    • Ability to:
      • Analyze and solve problems
      • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors
      • Develop solutions related to data exchange/reporting
      • Present information and ideas clearly and understandably to others
      • Read and/or listen and understand information and ideas communicated
      • Work independently and as a member of a team
    • Must have strong people and presentation skills
    • Capable to effectively facilitate meetings, work sessions and training
    • Must have aptitude to learn a new business and systems
    • Will need to guide, engage and impart knowledge to others
    • Must be skilled in business planning and have strategic thinking
    • Strong oral and written communications skills
    • Flexibility to operate and self-driven to excel in a fast-paced environment
    • Capable of multi-tasking, highly organized, with excellent time management skills
    • Detail oriented with excellent follow-up practices
    • Strong IT background (intermediate level)
    • Understanding Software Development Life-Cycle (SDLC) process preferred (intermediate level) preferred
    • Fleet/Transportation Industry and Management knowledge preferred (intermediate level) preferred
    • Use of strong Project Management methodologies as well as IT Systems knowledge and a broad functional knowledge of various Ryder FMS products (intermediate level)

    Responsibilities

    • Serve as single point of contact for information/technology solutions for customer and Ryder Sales teams responsible for the account; initiate and maintain scheduled contact with assigned Customers at multiple contact levels
      Participate in new account implementation from sales, launch, training, and product support with appropriate escalation of information/technology issues to the internal IT team
    • Maintain knowledge of Ryder IT customer facing capabilities and provide feedback on opportunities to improve the product, based on interaction with the customers
    • Liaison for all Customer Information Services functional areas (IT, Operations, Marketing, Online Customer Support, and Vendor) by serving as the Voice of the customer
    • Create business requirements document for all customer related technology projects. Work with IT group managing development and delivery of solution and work directly with customer for any issues
    • Work directly with the customers at all levels of the organization to solve any integration/reporting issues
    • Project manage all data/reporting related tasks through resolution either as independent projects or as part of a larger implementation team
    • Work closely with IT Application teams, Field Operations, Billing and other departments to provide customers with information they request or solve IT problems that arise within a customer account on a day-today basis
    • Travel to customer as needed
    • Performs other duties as assigned

    Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

    Not ready to apply? Connect with us for general consideration.