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PM Runner- Delano (Leynia)

at sbe

Posted: 10/2/2019
Job Status: Full Time
Job Reference #: 2a1d0e31-e31c-4ea1-ab0d-02531617cb5a
Keywords: restaurant, food

Job Description

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - we are sbe.  Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service.  We are committed to authenticity, sophistication, mastery and innovation.  Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.

Job Purpose:

Under the general guidance of the Food and Beverage Managers and Supervisor, assist in ensuring all duties and responsibilities for the set-up and serving of food and beverages to guest tables according to hotel specifications, courteously and efficiently.  Collect payments.  Assist in the maintenance of the Restaurant area and equipment.

Duties & Functions:

  • To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager, when necessary to ensure customer satisfaction.
  • To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
  • To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
  • Expedite the service of food from the kitchen to restaurant guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
  • Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
  • Assist to remove used dishes and trash from guest tables.
  • Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
  • Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
  • Ensure order of restaurant and cleanliness in accordance to health and safety regulations
  • Ensure standards and guest requirements are met at all times
  • Refill beverages
  • Maintain knowledge of all menus within the hotel
  • Provide friendly, courteous and professional service at all times
  • Assist, support, and work with Servers
  • Remove all glasses, plates, utensils, and napkins from tables
  • Ensure standards and guest requirements are met at all times
  • Prepare tea, coffee, water, and soft drinks
  • Retain and maintain knowledge of all food and beverage menu items
  • Maintain communication between kitchen/managers and floor staff
  • Maintain knowledge of all menus within the hotel
  • Provide friendly, courteous and professional service at all times

Specific Job Knowledge & Skills:

  • High School Diploma or equivalent preferred
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Stand, sit, or walk for an extended period of time or for an entire work shift