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Implementation Management Supervisor
at Syniverse Technologies
Manage and lead the day-to-day activities of a team of technical professionals ranging from Administrators, Managers and Systems Engineers.
Guide/influence internal departments to meet, assess, and identify revenue producing opportunities providing project scope and customer solution prior to customer contract/ signature.
Initiate improvements in the product implementation process to ensure timely, high quality and cost-effective product and services and implementations including the analysis of the results of customer evaluations/surveys.
Project planning, estimating, controlling, tracking, reporting.
Develop and direct the implementation of comprehensive operational plans for new products/services.
Establish strong working relationships with internal and/or external customers
Provide guidance to Implementation personnel with the handling of customer problems, issues, questions, and concerns that are of a more challenging nature, meeting or exceeding customer expectation.
Ensure employees have the necessary tools, training and soft skill development to be successful.
Identify and communicate employee objectives and accountabilities
Conduct employee performance evaluations using Syniverse’s Performance Management system and guidelines
Provide coaching, mentoring and training to employees as needed
Conduct quality monitoring of customer support interactions
Support the continuous improvement objective by assisting with identification, development and integration of process improvements
Strong leadership, interpersonal, team building, facilitation, conflict management, influence management, and negotiation skills are required.
Experience in managing the delivery of products and services in a customer environment are required.
Proficient in creating project plans and proficient in using MS Word, Powerpoint, Excel and Outlook.
Strong working knowledge of standard project management discipline philosophy and the ability to apply this philosophy within Syniverse organizational framework is required.
Strong oral and written communication skills are required to effectively interface and communicate with all levels of management.
Budget planning experience required.
PMP certification is preferred.
BS/BA in business management, computer science, information systems or 3-5 years of equivalent work experience.
Excellent verbal and written skills.
Demonstrate problem-solving ability.
Syniverse is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are exchanged. We have always led companies to reimagine the boundaries of possibility. Today we’re delivering on opportunities with the power to change the world. www.syniverse.com