The Geo Group

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at The Geo Group

Posted: 3/6/2019
Job Status: Full Time
Job Reference #: J3T29T6LL7WL1WPBJBX

Job Description

Job Description


Compensation Base:

Compensation Bonus (if applicable):

Equal Opportunity Employer.

If you want to make a difference in the quality and safety of our communities, BI is right for you. It is a place to grow your career – your launching pad for success. If you’re passionate about influencing positive change in the lives of others, the Account Manager position may be a fit for you.

Established in 1978, BI Incorporated is a wholly-owned subsidiary of The GEO Group, a global leader in the delivery of correctional, detention, and residential treatment services to federal, state, and local government agencies. BI provides a full continuum of offender monitoring technologies and community-re-entry services for parolees, probationers, pretrial defendants and illegal aliens involved in the U.S. immigration court process. BI works closely with corrections officials to cost effectively reduce recidivism, promote public safety, and strengthen the communities we serve.


Provides close, continuous support of the Broward County account through on-site technical support, troubleshooting, training, report analysis, and programmatic assistance and guidance. Serves as the liaison for all aspects of contract compliance and program performance.

Primary Duties and Responsibilities

  • Meets with Department staff as required on a formal and informal basis. Participates in on-site meetings to determine the overall health of the program and needs of the agency.
  • Analyzes, summarizes, and provides regular reports to the Department’s Managers as appropriate.
  • Responsible for the identification and reporting of problem areas related to the overall program.
  • Aids staff by troubleshooting equipment issues and assisting by making equipment replacement/repairs as need.
  • Provides recommendations to resolve identified problem areas and proactively works with county program Management, and BI Management, to develop and implement appropriate strategies to resolve issues.
  • Provides programmatic assistance to County Office staff by receiving and documenting programmatic updates and needs, coordinating retrieval of historical information for court purposes, and keeping appropriate staff informed of all interactions.
  • Proactively identifies training needs for staff. Coordinates and delivers training as necessary.
  • Provides 24/7/365 on-call availability to address Broward County emergencies or unforeseen events related to the program.
  • Provides court testimony when subpoenaed, and is a subject matter expert in the BI equipment and systems utilized by the county
  • Stays abreast of Broward County policies and procedures.
  • Assists with billing-related administrative issues and price correction work in conjunction with Accounts Receivable.
  • Assists Agency in equipment inventory management, reconciliation, and recovery
  • Attends specified trade shows and Company events to assist the Sales team.
  • Attends Company sales/support meetings on a biannual basis and/or as required.
  • Performs other duties as assigned.

Job Requirements

Minimum Requirements

  • Bachelor’s Degree in Criminal Justice or related field or equivalent work experience preferred.
  • Minimum of two years of experience in customer support or training.
  • Some experience with the criminal justice system preferred.
  • Full time resident of, or a reasonable commute to, Broward County Florida.
  • Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites.
  • Basic knowledge of Company products and services.
  • Excellent oral and written communication skills with internal and external contacts at all levels.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Strong presentation skills.
  • Problem solving ability.
  • Strong analytical skills.
  • Ability to handle multiple tasks simultaneously and prioritize appropriately.
  • Strong computer skills with solid knowledge of, Microsoft Outlook, Word, MS Excel.
  • Basic knowledge of Salesforce computer program preferred.
  • Basic knowledge of the criminal justice system preferred.
  • Fluency in both English and Spanish preferred.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs:

  • Works from Broward County office. Must be located in the state of Florida, in or near Broward County.
  • Minimal travel within the state of Florida may be required.
  • Bi-Annual travel to company business meetings required.
  • Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites.


As an Account Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your benefits will include:

  • Three weeks Paid Time Off
  • 11 paid Holidays
  • Medical, Dental, and Vision coverage
  • Term life insurance (includes spouse and dependent)
  • Accidental death and dismemberment insurance
  • Short- and long-term disability
  • Flexible spending account
  • 401(k) retirement program
  • Stock purchase program
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Legal program – Legal Club of America
  • Direct deposit

Your world of opportunities begins here! Apply today!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!