The Metropolitan by COMO, Miami Beach

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Part-Time Front Office Agent

at The Metropolitan by COMO, Miami Beach

Posted: 9/30/2019
Job Status: Part-Time
Job Reference #: 539
Keywords: office, front office

Job Description

Tracking Code
Job Description

Job Summary

Responsible for providing and maintaining a friendly and warm atmosphere through personalized, prompt and efficient handling of guest services at all times.

Main Duties and Responsibilities

  • Welcome guests professionally and demonstrate a warm, confident and genuine first impression as per COMO service standards.
  • Assist guests with checking in at the hotel and explain the hotel facilities, room locations, and operating hours of all outlets accordingly.
  • Be thoroughly knowledgeable of all room types, room rates, guest type, VIP codes & Opera PMS.
  • Read log book and attend daily briefing and department meeting as required by Supervisors.
  • Process guest checkin and checkout using Opera PMS.
  • Assist the Front Office operations in answering switchboard.
  • Have thorough knowledge of all excursions and activities available from the hotel, assist and guide guests with their selection.
  • Attending to guests’ needs at the front desk with issuance of room keys, special requests, ticket reconfirmation, etc.
  • Check in system that guest rooms are ready prior to Guest arrival.
  • Keep and ensure sufficient stock of front desk stationeries and guest’s supplies at all times.
  • Up-sell and cross sell hotel products, spa treatments, private dinners and more.
  • Handling guest complaints with professionalism promptly identify a corrective action to satisfy our guests.
  • Report any incident, complaint or suggestions made by the guests in daily front office log book.
  • Closely liaise with Reservations, Housekeeping and all other departments in order to create a clear line of communication throughout the hotel.
  • Report and request services to Maintenance department for any room/hotel repair or maintenance issue.
  • Ensure that all expected departing guests receive their departure information accordingly and upon departure ensure their check out invoice is accurate.

Required Skills

Job Requirements

  • Prior experience in luxury hotels or resorts preferred
  • Prior customer service experience required
  • Able to meet company’s grooming standards and policies
  • Comfortable with learning new software and computer literate
  • Multi-lingual preferred
  • High School GED minimum preferred
  • Attention to details excellent customer service
  • Requires standing for extended periods, walking, pushing, kneeling or crouching
Job Location
Miami Beach, Florida, United States
Position Type