The UPS Store, Inc

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Full-Time Center Associate

at The UPS Store, Inc

Posted: 10/7/2019
Job Status: Full Time
Job Reference #: 164263
Categories: Retail
Keywords: retail, retail sales

Job Description

PostedOctober 09, 2019
Employment TypeFull-time
CompensationDepends upon Skills and Experience
CompanyThe UPS Store
Location1722 Sheridan Street
Hollywood, FL 33020

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

The Center Associate delivers world-class service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. 

*** All candidates must have a valid drivers license and available to work all scheduled days the center is open. ***


  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Strong analytical and math skills
  • Good communication and people skills
  • Retail/customer service experience
  • Shipping experience desired
  • Neat, clean, and professional appearance
  • Non-smoking environment
  • Able to work collaboratively
  • High energy level
  • Highly organized and detail oriented
  • Must be an energetic self-starter who is driven to succeed
  • Strong computer and internet skills (multiple platforms)
  • Willing and able to work a schedule that may span Monday through Saturday and Sunday.

  • Excellent Advancement Opportunities
  • Employee Discounts
  • Performance Bonus
  • Formal Ongoing Training Program
  • Formal On-the-Job Training Program
  • Paid Training
  • Uniforms Provided