Trump Hotel Collection

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Palm Grill Server -1 PT

at Trump Hotel Collection

Posted: 9/18/2019
Job Status: Full Time
Job Reference #: 3997

Job Description

Location:
Trump National Doral - Miami

Department:
Restaurant

Job Code:
3997

Employment Duration:
Full time

WHAT WE OFFER:

  • We will pay you $5.00 per hour and offer you a competitive benefits package which includes healthcare plans, dental, vision, company paid Short -Term and Long-Term disability, life insurance, a matching 4.5% 401K plan and many more property perks.  Additionally,  we offer an exclusive Associate/ Friends and Family Travel program. All of our associates are entitled to free on-site parking as well as golf.
  • POSITION PURPOSE:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

ESSENTIAL FUNCTIONS:

  • Check station before, during and after shift for proper set-up and cleanliness.
  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Record the details of the order from the guests, upsell, repeating the order to the guest to check for accuracy.
  • Input the order into the Point of Sale computer in exact compliance with department protocol in order to inform the kitchen of the relevant details in the order being placed.
  • When complete, retrieve order from the kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Market and serve upon request any dessert items or specialty beverages.
  • Monitor guest satisfaction and present check. Process check per resort procedures.
  • Communicate with kitchen chefs and abide by their rules, guidelines, and requests.

SUPPORTIVE FUNCTIONS:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform any general cleaning tasks using standard resort cleaning products as assigned by supervisor to adhere to health standards.

• Supplement the bussers/food runners in clearing and resetting the tables.

• Perform all assigned side work to include replenishing condiments and restocking side stands.       (Specific side work available).

• Perform other duties as requested, such as answering the telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Trump National Doral-Miami guidelines.

• Attend required meetings and contribute to the educational and communication processes.

• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

QUALIFICATION STANDARDS:

EDUCATION

Prior hospitality experience preferred.

EXPERIENCE

Prefer six (6) months to one-year previous serving experience. Prior hospitality experience preferred.

LICENSES OR CERTIFICATES

Food Handler Certification; Responsible Vendors Training; CPR Training preferred.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Additional language ability is preferred, Spanish in particular. 

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.